Delivery
FAST DELIVERY
How quickly will you ship my order?
All orders received before 2pm EST ship the same business day. We provide the fastest shipping possible!
What delivery methods and options do you offer?
We use UPS ground for smaller boxes and direct freight for larger items.
IMPORTANT: we can not ship to PO Boxes, so a street address is required.
Signature is required for delivery.
IMPORTANT: we can not ship to PO Boxes, so a street address is required.
Signature is required for delivery.
Where do you ship from?
We ship from Florida. Delivery to the east coast and mid west is usually 3 to 4 business days, and west coast states 4 to 6 business days.
I need my order on a certain day, can you guarantee delivery?
Please note that while more than 90% of our customers receive their orders in 3 to 4 business days, we can not guarantee a delivery day. Once the shipping company picks up from our warehouse, the package is entirely in their system and control. Delivery times are dependent on the delivery region of the country as well as particular zip codes, holiday schedules, weather, overall shipping traffic volume and many other factors completely out of our control. Packages can also get lost or damaged resulting in delays.
We strongly advise you not to schedule any installers or contractors until your order is fully delivered.
Is a signature required or can the package be left on my porch?
Yes. For security, signature is required for all deliveries.
FREE SHIPPING (on orders over $99)
What are your shipping rates?
Shipping to you is included FREE with each order over $99 in the continental USA.
On orders under $99, shipping is a $25 flat fee.
On orders under $99, shipping is a $25 flat fee.
What are your shipping rates to Alaska, Hawaii and Puerto Rico?
We do not offer shipping to Alaska, Hawaii and Puerto Rico at this time.
SHIPPING DAMAGE
Is damage common during shipping?
No, damage is extremely rare, as we use professional foam padding in all boxes to ensure safe delivery.
What if my order arrives damaged?
Customers must open boxes and inspect completely upon delivery. Any damage must be reported to our office and UPS within 24 hours of shipment being delivered. If reported promptly, we will send a replacement item immediately.
After 24 hours of receipt of shipment, however, no replacement or return is possible. This is a UPS and freight insurance policy rule so we have absolutely no flexibility in this matter. We can only file a claim with them within the first 24 hours, so please inspect everything carefully.