Badu Jet Store | Pool Swim Jets | Swim Spas | Top Quality | Affordable

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Terms & Conditions

CANCELLATIONS
 
Can I cancel my order?
Cancellations for 100% refund must be made prior to shipping.  For customer satisfaction we ship same day on orders before 2pm EST or next on orders after 2pm EST. So cancellations must be immediate if the order was a mistake. Cancellation requests should be sent to  support@BaduJetStorecom
 
What if my order was already shipped?
Once shipped we will take returns on unopened packages within 24 hours of delivery only if returned in resalable condition and the return was pre-authorized. A 15% restocking fee and all return shipping costs are the responsibility of the buyer.
 
RETURNS
 
What is your return policy?
Once shipped we will take returns on unopened packages within 24 hours of delivery only if returned in resalable condition and the return was pre-authorized. A 15% restocking fee and all return shipping costs are the responsibility of the buyer.
 
Do you require buyers to return items in their original shipping containers and/or packaging?
Buyer must return items in original packaging. Items must be received back in resalable condition. Please be advised that we use professional foam padding in exactly the right spots to prevent breakage on the first shipment. It is very hard to successfully replicate our packaging and return products without damage. Please get all your permits and complete all your research before you place your order. 
 
To protect you from this unfortunate case, we urge you:
- Please purchase shipping insurance on your return shipment for the full value of the items you're returning. If the item is damaged in shipping, we can not issue a refund, and you would lose the full value of the item. We don't want this to happen to you. That's why insurance through UPS or FedEx is important. It's a very inexpensive way to cover the full value of the shipped item, so there is no risk in shipping your return.

Will you or the buyer pay for postage on returns?
Buyer is responsible for shipping costs on returns. 
 
What if I can't get the right permit or pass inspection?
We encourage all our customers to contact your local code officers prior to purchase if you are going to have inspections since buyer is responsible for all inspection and any code issues. If you run into a problem with zoning/code enforcement and need to return your purchase, return shipping costs and 15% restocking fee will apply. So we urge you to plan ahead.
 
What if I just found out that this won't work for my installation. Now what?
The same 24 hour return policy applies, with return shipping and a 15% restocking fee being the responsibility of the buyer.
We strongly urge you to do all of your research and make 100% sure you're ordering the correct pump that will work for your installation, as returns are laborious and expensive on this large item.

If I refuse the UPS/Freight Shipment, is that the same as a return?
No. If you do not cancel prior to shipping then the above "return policy" applies. Refusing a UPS or freight shipment is not the same as a pre-authorized return, which is required for any kind of refund. If you "refuse" a shipment, you will be charged for the return shipping costs, which are automatically billed to us on any refused item. 
 
What if my item arrived damaged?
Damage must be reported to our office and UPS within 24 hours of deliveryCustomers must open boxes and inspect completely upon delivery. After 24 hours of receipt of shipment no damage return exceptions apply. This is a UPS and fright insurance policy rule so we have absolutely no flexibility in this matter. We can only file a claim with them within the first 24 hours. 

If damage is reported within 24 hours, we will send you a replacement item right away.
Email us immediately at support@BaduJetStore.com to report a damaged shipment.

WARRANTY
 
Returns for warranty issues
In case of warranty issues, your items will be repaired or replaced by the manufacturer directly, Speck Pumps, according to their warranty terms and conditions. Please contact Speck Pumps directly at 1-800-BADUJET (800-223-8538) and just provide your email order confirmation as proof of purchase,they will be happy to help you.
 
RESTOCKING FEE

Do you charge restocking or other fees?
Restocking fees are 15% of the original purchase price, which covers our cost of shipping and processing the original order. There are no exceptions.


Existing Pools

Badu Jet Inspiration

New Pools

Badu Stream II

Badu Jet Super Sport II

Badu Jet Imperial

Accessories

Badu Mirror

Massage Attachment

Winter Cover